Top of the Page, What determines the price of a diamond? Have you taken the Kay Jewelers customer satisfaction survey yet? Excellent service. Top of the Page, Do you have a trade-in policy? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was told they couldn't resize them, which seemed odd for a 'jewelers'. This is the worst company to order Jewelry through. Please see our return/exchange policy. They claimed some orders were not able to be cancelled and mine was one of them. Unfortunately it was too small, so he took it to Kay's. Don't hesitate to place an order now. I went to pick up and the associate could not find my ring- what a mess? When will my credit card be charged for my in-store pick up? We aim to provide readers with the most up-to-date information available about today's consumer products and services. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Really on a Sunday? That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. was even willing to spend more & trade up, with a warranty purchase. Kay Jewelers was founded in August 14, 1910. Or you may exchange it within 90 days of purchase at any Kay Jewelers. This is where the fun begins! You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. From guiding you to the perfect engagement ring to handling a purchase-related question. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . We were never notified about the incident. Click here to get notifications about new complaints of Kay Jewelers. (Trade-ins are not accepted at kay.com. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Unfortunately, there are quite a few good reviews about the company's support service. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. I absolutely will never shop with Kay's again!!! A worker name Susan immediately was pressuring my boyfriend to buy right away. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. She was very nasty with me and at first refused to listen to the entire situation. Submit a complaint and get your issue resolved. Order number: [protected] I worked for 3 years in college. Sunday: 10 AM 9 PM ET. We appreciate that you've chosen Kay Jewelers. I am beyond frustrated with the service department at Kay Jewelers. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Kay Corporate Office Headquarters HQ Feel free to ask any questions! Certain metals such as tungsten and titanium cannot be sized. Do all rings come in the same size or are there different sizes available? This review was chosen algorithmically as the most valued customer feedback. How come they dont keep it in a safe or a common place for pick up? He decided he was gonna get it appraised and wanted to wear it because it was so special. Mon. Why do you measure jewelry in millimeters? Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. You are going to save $50 OFF with it. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. I don't believe that we should be charged. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Hamilton, HM 11 Bermuda. I wear the chain everyday and wash in it. They refuse to remove the interest. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Can I have someone other than me pick up my order? The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 What is the customer service policy at kay.com? Log in - Kay Jewelers From warranties to orders, Customer Support can answer all your questions. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Corporate Phone Number: +1-441-296-5872. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. min-height: auto!important; The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Kay Jewelers Customer Service Representative Salaries in the - Indeed Kay Jewelers needs to revise their gift return policy. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . For a price quote on specific engraving requests, please visit your local KAY Outlet store. You will need to provide your account information and payment method when you call. I am being told that my ring is unrepairable, and that is NOT true. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Always a pleasure to go in. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Your Jewelry Consultant is ready to talk! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I was told it could be exchanged by 2 different managers. Clarendon House 2 Church Street. I suggest you find a better place to buy your Jewelry if you want good service. I would also like the diamond replaced based on the diamond guarantee that you offer. I never heard back. I love that they offer the diamond replacement guarantee with any diamond purchase. I asked to return them and Share your photos and videos with others to prove the truth of your words. You're in the right place! Unless I can find my repair slip, they will not replace it. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn Kay Jewelers Corporate Office Headquarters To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Date of experience: December 21, 2022. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Save up to 10% OFF on KAY Jewelers items. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Strength in coaching and producing an environment where customer service and surpassing standards is at the . In addition, all necessary repairs must be completed by our representatives. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Enjoy reading our tips and recommendations. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Style finder: Do Kay Jewelers Increase The Credit Limit? Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Submit a complaint and get your issue resolved. A link has directed you to this review. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Visit Kay to find your dream ring today. I am told to wait 10 to 14 days to see if they can find it? Whenever I purchase jewelry I always go to Kay Jewelers. Well, every Kay policy should be the same. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. His parents had purchased jewelry at Kay's for many years. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Need Assistance? Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. I customized a wedding band for my fianc and it was a mess. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Please see our return/exchange policy In total, there are 3 ways to get in touch with them. Exchanges can be made at any Kay Jewelers location. Google+. They worked together to approve a replacement bracelet for about the same value. <3 my kay.com :), Great service and products. Advisory Board for Business Development - LinkedIn Kay Jewelers customer service and expertise. It looks like your microphone is disabled. We owed $320.00 as of Nov.10, 2022. We encountered an issue signing you up. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Jewelry Repairs, Events and Other In-Store Services | Kay Don't worry, the conditions for using this coupon are very broad. It can take up to ten days for this service. Very disappointed with kay, bought a man watch and the band was to small. color: #515666; Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow They say I had 60 minutes and denied cancelation. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books For a price quote on specific engraving requests, please visit your local KAY store. They are professional liars for MONEY! Very disappointed with kay. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. This will surely increase the credibility of your complaint. Kay Jewelers has resolved 87 complaints. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. See reviews below to learn more or submit your own review. Desired outcome: No need to wait for every minute to receive phone call from delivery partner. Get questions answered and resume your conversations easily! When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Please do NOT purchase a wedding ring or any JEWELRY from this company. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Also to let employees know they should not ask personal questions like their social. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Granted, it was pre owned, but still. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. (Exchanges cannot be made at kay.com). * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. The cost of ESP is based on the amount of your jewelry purchase. I then went to put it on and the chain snapped immediately. Associate then call the manager and was able to find when I was about to leave the store. You have added the max number of Favorites. The opportunity to save $25 OFF is not common. Thank you, you have successfully subscribed to our newsletter! What colored gemstones are considered precious? Kay Jewelers Service Request Tracker - Starco Jewellers Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. White gold is pure gold that is mixed with alloys to give it a white I ordered a necklace for my aunt for Christmas. This is the 2nd employee they have let go that was a wonderful representative. I got an email on December 29th saying I would get my refund in 7 days. Will I have to pay shipping charges if I request in-store pick up? We were not given any insurance claim information. Also bought Avery the bear for st Jude hospital great cause. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Program Overview | Kay Jewelers Gold Exchange Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Top of the Page, Can I return a special ordered item? I had read all the reviews after purchasing, and got really worried. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. 2023 HotDeals.com, All rights reserved. (Engraving is not available on Kay.com.). Corporate Phone Number: 1-800-877-8169. We were not told that it was a promotion but a sale. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. She was constantly in communication with me and always delivered what she promised. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Our content is intended to be used for general information purposes only. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Shipping has always been top notch and quality too. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Kay Jewelers offers engraving on rings. From guiding you to the perfect engagement ring to handling a purchase-related question. Not very customer friendly, Desired outcome: background: #515666; IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. They use them, abuse them and then let them go!!!! Chatting with Kay Jewelers Customer Service. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 8:30am - 10:00pm; Tue. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. Solitaire Engagement Rings | Kay Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Custom designed jewelry is not returnable. (Engraving is not available on kay.com.) Kay offers customers credit options to help them finance their purchases. Always look forward to see the jewelry. I purchased 3/4 diamond studded earrings. What industry does Kay Jewelers compete in? I paid for a jewelry/gold guarantee that is supposed to cover repairs. How can we enhance your Kay experience today? I have never bought any real gold that would break the way these pieces continue to break. Returning your KAY purchase is easy. Then I could buy the warranty after the repair for a few more hundred dollars. They are the WORST company to deal with for a refund. Call KAY Jewelers customer support team and get help with any problems. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Its location on this page may change next time you visit. Removed the interest and allow us to pay the final payment of $185.00. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. It can help you save $200 OFF on your orders. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. You all are Rock StarsSheena. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Read More. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Repair by an Expert. No, there are no shipping charges applied to orders shipped to a store. Desired outcome: Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. MORE+, Buy now! The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. On Global Technical Recruiter. Will I have to pay shipping charges if I request in-store pick up? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. .main-header .primary-navigation ul li.nav-link.hover, I will be sure to share this with everyone I know. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. They tried to fault me for the diamond coming out. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. He gave me 1000% great customer service!!! *Exchanges are not accepted at kay.com. All of our rings are sized to what has been determined is an average finger size. Email Kay Jewelers | Tips & Talking Points - GetHuman I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. An expert can help you narrow down options and find the perfect jewelry. color. Box 659728. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Sunday: 12 PM 9 PM ET. They accused me of not bringing the ring in and basically called me a liar. You will know exactly when it will be delivered. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. A special ordered item is created upon request. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. That was not going to fly. How will I know when my order is ready for pick up at my Kay Jewelers store? To my surprise she worked it out so that I got a beautiful NEW RING. As an Amazon Associate, we may earn commissions from qualifying I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers Customer Service Phone Number & Hours - ForLocations As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. For a price quote on specific engraving requests, please visit your local Kay Jewelers. It's time to enjoy your shopping with such a big sale. Affiliate disclosure: Hotdeals.com uses affiliate programs for Returning your KAY purchase is easy. That's a great deal. . .owl-carousel .owl-controls .owl-pagination .owl-page span { At Kay.com, they strive to provide the best customer service possible. 327 I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. 375 Ghent Road, Akron, Ohio 44333, United States. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Top of the Page, What colored gemstones are considered precious? Well start sending you the news you need delivered straight to you. Often, support service operators "redirect" customers to the site with a request to first . Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. An expert can help you narrow down options and find the perfect jewelry. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Let me trade up without spending $450 first. Please DO NOT SHOP AT KAY'S. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. What do I need to bring with me to the store to pick up my order? You're in the right place! The sale associated was so patient and polite and very helpful. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. A ring valued at $599. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Rubies, sapphires and emeralds are precious gemstones. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Kay Jewelers does not provide customer service by email, but does provide it by phone. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Purchased a Diamond ring 6 months ago & the center Diamond fell out. All I get is a runaround. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. What is KAY Jeweler's return and refund policy? When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Thanks again Ashley! Grab your savings right now. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Sign in to add more and ensure your Favorites will be available on all your devices. Saturday: 10 AM 10 PM ET. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Exchanges can be made at any Kay Jewelers location. Shortcut: Press 1, then press 1, the press 0 twice. I still had the Diamond, so that was to remount & fix the prong. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. } The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Since then I've heard nothing from them. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. How long do I have to pick up my merchandise?
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