Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. This accuracy ensures that patient care transitions from one caregiver to the next. In my current position, I am not the most persuasive person on our team, but I am highly creative. "I have experience in ordering medical supplies and maintaining inventory. Most interviewers will interpret a cliche response like that as dodging the question. Did you consider how leaving AMA would impact his health and well-being? I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. This sounds like a very collaborative workplace. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. A career in healthcare can be emotional at times; however, I choose to focus on the positives. I am a very hard worker who is eager to become a team member with Kaiser.". I indulge in the things that make me happy on my time off. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. ", "From a young age, I was raised around a farm and animals are a huge part of my life. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. In addition to this podcast, I also subscribe to a couple of industry blogs. Your version of customer service sounds warm, welcoming, and caring. These relationships are created from the ground up. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. These experiences have really opened my eyes to working with people from backgrounds different than myself. I make sure the on hands are right for the computer to order what's on auto order. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. ", "I am happy with what I do as a pharmacy tech. It's professional to take a few minutes after an encounter like that and let those emotions come and go. . Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. You can consider improving this response by explaining why. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. I cannot take on every step of a project all of the time. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Well done! I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. This is a great response, and it shows that you truly do care about the people that you come across every day. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I manage this by focusing my energy on productive activities that are good for my work. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Discuss how you can thrive in this role, even during the most stressful times. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. There is a balance between allowing normal emotion and allowing it to impact your work. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Interview Questions Give an example of an improvement project you led If possible, avoid extreme responses that include speaking negatively of others or naming people. Written by Ryan Brunner on November 21st, 2021. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. "I handle stress very well, and when you call my references, they will attest to this fact. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I will receive an email with the related information any time there is a major headline about the healthcare industry. When have you had to adapt to change in the workplace? We also met the needs of our team by protecting the positive culture we had worked so hard to create. Ultimately the patient understood and the procedure was finally completed.". Tell the interviewer what your impact goal is, should you be the successful candidate for the job. There are no other roles for that position". During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. However, it can inhibit my ability to grow. Click the card to flip . Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). First, I work in a system, and I respect that. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I can see how it would be stressful when you care for your patients' success so much! This organization includes my scheduling, paperwork, and more. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". "I find that with the right company, it's pretty simple to balance life and work. I am looking forward to getting into the routine of a career again. Balancing empathy with honesty is key when communicating bad news. Questions and Answers about Kaiser Permanente Interviews I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. I understand and agree that Kaiser Permanente may verify any and all information that I provide. I have been responsible for maintaining supplies on the general surgery ward for five years. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I consider myself to be a strong relationship builder and take pride in my people skills. I also receive emails from different pharmacy pages with interesting articles.". Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. - I'm a recent graduate of San Jose state. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I'm happy to answer any questions you have. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Image source: Times Herald. If I promise any follow-up to my students, I do so in a timely manner. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Application Timeline | Kaiser Permanente Bernard J. Tyson School of As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I think the right answer is, 'of course, but not for long!' Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. ", "I'm a bit of a nerd. 35 Kaiser Permanente Interview Questions (+ Answers) I am always sure that when at home, my family gets my attention first. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". This shows the interviewer that you've done your research and aren't answering vaguely. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. This is one of the reasons I have applied with Kaiser Permanente. You've done well by answering diplomatically. I even talk about what they are going through. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. This is a very good example of your problem resolution skills. Good answer! In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I returned to the US just last month and had been actively looking for work the past couple of weeks. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I continue to work on this on a daily basis. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "Yes, I handle all of these administrative tasks in my current role. Great answer! Talk to the interviewer about your emotions and if they have ever affected your productivity at work. ", "I have the basic procedural skills for this team position. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Ben Richardson, a principal in McKinsey's London office, conducted the . ", "I like my job, and I enjoy what I do. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Nice! Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. We told her we were going to order it and it was supposed to be there that day. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. We had a lot of concerns with patients not showing up for appointments when expected. I listen, mirror, validate, and empathize. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Human beings all grow up in different manners and under different philosophies. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Very nice answer. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Borja estimates that. Good example! "I would describe my personality as approachable, light-hearted, and positive. We also raise chickens and goats and have a couple of horses as well. Nice work! Excellent! "I have worked with diverse groups of people most of my career, including my time in college. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Maybe you are a pen and paper person. It seems you would be a wonderful teammate to have around. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. When I enjoy what I do it doesn't feel like a chore. If I were to be offered this position, I would look forward to bringing these services to this area as well. Perhaps you have a keen eye for detail. Would it ensure efficient workflows or more timely responses to other departments? ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Do you consider yourself a compassionate person? Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. "A bit about me - I love to travel, read, and conduct research. I had 2 interviews with kaiser received and offer within a week. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I would need to be trained in the new procedures. Since I have two high school girls who are involved in music. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. You've answered well by sharing that you face stressful situations head-on. Truth is always key, so I will be honest and clear when communicating the news. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I would also need a technologist to assist me who could adjust to my easy procedural style.". 1 / 41. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. I hope to involve them in various Kaiser community volunteering opportunities.". The reason was a computer glitz that held the release of his chemotherapy. As well, I am an active participant in my local rotary club. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Contact us here. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Last, I adapt to the individual. Excellent! The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. We are all human with our weaknesses, so don't be afraid to share yours! ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I have enrolled myself in an evening/weekend workshop for the next six weeks. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. ", "The people on the frontlines of a business are vital to the success of any organization. Talk to your interviewer about a time when have had to adjust to changes on the job. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. We do not have advertisements on our pages but we do try to make money through paid-memberships. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Why Do You Think You Are A Good Fit For This Company? "I am usually the 'ideas person' in team projects. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. What is important to them is that you are cognizant of your own personal shortcomings. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Your answer shows the interviewer that you can work well with almost anyone. I greatly value the information shared between fellow professionals in our field. It sounds as though you have exceptional patient service skills! I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I have trained myself to adapt my communication style, so a patient gets what they need. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. How to nail an interview with a chatbot - Fast Company You also made sure to take action so that this did not happen again. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter.
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